Reservation Procedure, Cancellation Policy and Disclaimer

ABOUT US:

1. After having sent the booking enquiry, you will get the reservation details and confirmation of availability.
2. The total cost and payment procedure and cancellation policy will be included in the reservation details.
3. Please do not forget to provide your correct and active e-mail address in order to receive the reply quickly.
4. In the case of different time zones, weekends, and public holidays, the reply may be delayed.
5. Please do not provide your credit card details by e-mails or from insecure Websites.
6. During the peak season, the status of bookings is changed daily and it may sometimes cause inconvenience in getting the room. We apologies in advance for your kind understanding if it is the case.
7. Upon receiving the deposit payment, you will be receiving the payment receipt by e-mail. After the total amount of booking is paid, you will be receiving the hotel voucher in order to present at the reception counter upon check-in.

• When the payment is received, a hotel voucher for the payments of total amount will be sent to you by e-mail and it is required to produce at the hotel or resort upon check in.
• It is suggested that the name on the voucher is required to be the same as the name appeared in your passport.

• Cancellation and amendment of the bookings shall be sent to reservation@thailandbooking.org
• Basically, the deposit is non-refundable. However, there may be a partial refund depending on the situation and agreement with the hotel.
• Please note that the cancellation policy may differ from one hotel to another and also depends on the seasonal period.
• We always try our best to help our valued customers out on every occasion.

1. ComeThailand.com and its other websites linked to us are only providing the information of the hotels and conveying the communication.
2. Our website is designed to provide you with our service in a secure and convenient manner. We do not and will not distribute your personal information to any third parties.
3. We are not responsible for any error in terms of services and facilities of hotels, any conflict with the hotel staffs, and the conditions of the resorts since the operation management is solely responsible by the resorts and hotel themselves.
4. ComeThailand.com reserves the right to amend, revise, supplement, suspend or discontinue the special offer at anytime in its sole discretion and without prior notice.
5. Changes in market conditions or circumstances may occur after the issue date which may make information displayed on this website no longer accurate or no longer reflect the current position.
6. ComeThailand.com try our utmost best to make sure the information is correct and exact. We, hereby expressly disclaim any representation, warranty or undertaking in relation to the accuracy, completeness, quality or adequacy of any contents of hotel details and published information. We will not be responsible for any loss resulting from your relying on any information provided.